FAQ's

How do I feel sure that you have correctly registered the order placed?
Shortly after you place an your order, a confirmation mail will be sent to let you know that Santec has received the order. Please check your mail to cross check the details of the order.

What does Santec Hydrofluid Engineers offer?
Santec offers a comprehensive range of Industrial Presses including hydraulic presses, compression molding presses, deep drawing presses, transfer & injection molding presses, vacuum molding presses, plastic injection molding machines, scrap baling presses, SMC molding presses, etc.

How do I check the current status of my order ?
To check the status of the order, you may contact Santech's customer care team. They will provide the exact status of the consignment on the move.

How can I place an order / make the payment ?
You may directly place your through this website or may contact customer team for all the queries related to placement of orders and making of payment.

Can I phone or fax my order ?
Although, Santec prefers a written document for processing of the orders, but you may contact sales and marketing division through mail or fax for placing the orders.

Do you deliver outside India ?
Santec can deliver order to every corner of the world with its expansive network of agents and authorized dealers.

What is the mode of delivery ?
The consignment may be delivered to the clients desired destination through reliable carriers, Fedex or UPS. Please make sure to provide an accurate address for the delivery of the consignments.

How do I contact you regarding my order ?
The visitors may click on Contact section of the website to obtain correspondence address, phone, fax and e-mail address. You may contact Santech's customer care via. any of these medium to resolve related business queries.

How do I know that my order has been shipped ?
As the orders are shipped, the customers will receive a confirmation mail with complete shipment details including reference number, status, parties, freight charges, routing, etc.

How do I get an order confirmation?
Shortly after you place your order, an order confirmation will be sent to let you know that we have received your order. In case, you did not receive an order confirmation within 2 – 3 days than we may not have received your order. Please give us a call at Mobile: +91 – 9811664677 / 9717598990 to know status.

What is the actual delivery time for my order ?
The actual delivery time for Hydraulic Cylinders / Jacks is approximately 20 to 30 days after the order is processed. Delivery of Hydraulic Presses / Rubber machinery / plastic machinery takes almost 3 to 4 months.

Can I get shipment details for my order ?
Immediately after the dispatch of the orders, our export/ dispatch department will send the complete shipment details i.e. B/L, G.R. etc. to the customers by mail / fax.

What are the shipping charges and how do you calculate them ?
Our export / dispatch department collects the freight rates from 3 to 4 reputed forwarders. We negotiate the best rates on the behalf of our customers. The customer is informed about the shipping charges for the particular consignment (in case freight is to be paid by the customer). Shipping deal is assigned to the selected forwarder only after the approval of the client.

How do my orders get shipped from Santec Exim Pvt. Ltd.?
Once the equipment is fully tested and approved by the Q.C. department of Santec & third party inspection agency appointed by the client, it is packed in seaworthy wooden crates (for export) or properly packed by plastic films / polythene. The consignment is safely loaded on the trucks in presence of responsible person from Santec.