FAQ's

How long would it take for you to develop my customized product ?
Normally it takes 2.5 to 4 months depending on the capacity & size of the equipment.

Can I cancel an order after it is submitted ?
Generally, the orders once placed would not be canceled. However if the customer has genuine reason of dissatisfaction with the quality, workmanship & services of Santec, we may accept order cancellation. Santec considers relationship with the customers on top priority.

How much time do you take to deliver after the payment has been made ?
Once the payment is received from the customer, it takes approx. 2 to 3 months to deliver standard hydraulic presses / rubber machinery. If the equipment is completely customized, bulky and have higher capacity, it may takes 3 to 5 months for the delivery. Hydraulic cylinders & other smaller equipments can be delivered within 30 days.

Do you deliver outside India ?
Yes, presently 70% of our turnover comes from export. We are ranked amongst the leading exporters of industrial presses from India.

What are the modes of delivery ?
Smaller size equipment i.e. hydraulic cylinders, jacks, power pack etc. can be delivered by air on an urgent basis. As we have close contacts with different airlines, we can negotiate best prices for the particular consignment.

Generally, heavy equipments, presses & machinery are dispatched by ship from two Indian ports; JNPT / Nhava – Sheva based in Mumbai (Maharashtra), which is approx. 1400 kms away from Delhi.

How do I contact you regarding my order ?
Every query regarding our equipments and services is immediately entertained by professional staff of Santec within 2 days time. Customers can send their queries by e-mails, Fax, SMS or just by calling the customer care department of Santec. Once the query is sent, a detailed offer is submitted to the customer. If the customer is satisfied with the technical & commercial terms then orders can be accepted through fax, e-mails & by couriers / speed post.

Can you customize orders as per the given specifications ?
Of course, Santec is happy to accommodate customer’s design or suggestions to make the equipment better. We specialize in customizing equipments based on customer’s design specifications & process application. We can develop 100% custom built models apart from our standard presses / machines & equipment.

How do I know that my order has been shipped ?
Once the equipment is ready for shipment, the information is sent to the customer. If customer has any suggestion or choice of freight forwarder/ shipping line / transporter, equipment, the order will be strictly dispatched according to customer's instructions. After dispatch of the equipment, a copy of Bill of Lading (B/L) or Transporter’s Copy (GR) or Airways bill copy is immediately sent to the customer by e- mail / Fax as proof of shipment.